How Do I Deal With An Employee Storming Out and Other Issues?

In This Episode

We’ve had a pretty interesting day with clients who have had a variety of situations we know aren’t unique to them. I got a call on the way to the show today of a client lamenting a long-term employee who stormed out in tears after a run-in with one of the principals of the business. How do you bring that person back into the business?

Another client is dealing with a very unreasonable client who is refusing to pay their latest invoice and making accusations and questioning our client’s integrity. How do you respond when you’re blood is boiling and all you want to do is defend yourself and your team?

What about clients dragging out payments who are hiding behind their awaiting payment from their customers or an insurance settlement? Why should that negatively impact your cash flow?

There are lots of questions and we have lots of answers that we address in today’s show!