How Do You Celebrate?



In This Episode

Tonight we have had some special guests in studio, Anthony Mencini and Natalie Hocevar. We talked about the importance of celebrating victories and accomplishments during the course of the year, like a client of ours achieving $1 million in sales for the first time.

We provided some perspective for folks as it relates to big vs. small business. Tony worked for Hyatt which is a $4.4 billion corporation and attends the University of Kentucky where he was the 8-man rugby player on the SERC champion Wildcats. Natalie has worked for TJ Maxx, which is part of a $34 billion corporation, as well as American Eagle, which is a $3.6 billion.

Whether it’s a big-time corporation, a big-time rugby program, or a small business, finding and keeping good people as well as coaching and training them is the key to success. We also chatted about Tony’s initial forays into entrepreneurship which include a water bottle that can be branded and green as well as his recent investment into a couple of crypto currencies including Bitcoin.

A little different show today, but lots of fun. Have a very Merry Christmas everyone!

 

People, Companies and Resources We Mentioned in the Show

Hyatt (https://www.hyatt.com)

American Eagle (https://www.ae.com)

TJ Maxx (https://tjmaxx.tjx.com/store/index.jsp)

University of Kentucky (http://www.uky.edu/UKHome/)

Cuyahoga Community College (http://www.tri-c.edu)

University of Kentucky Rugby (https://www.kentuckyrugby.org)

SCRC (http://www.southeasternrugby.org)

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How Do I Pull Together a Profit Plan To Make Money Next Year?



In This Episode

We are coming to the end of what’s typically called the planning season in business where owners and managers are finalizing their plans for the upcoming year…for those who do plan their business.  Most business owners know they’re supposed to put together a “business plan” or “budget” for their business but most don’t know how to do it.

First off, let’s get the terminology straight.  We call it a Profit Plan (vs. budget) because the goal of any year in running your business is to make a profit.  But most owners were never taught how to pull together this plan.  The end result should look like your Profit & Loss Statement (or P&L) and will forecast your revenue, expenses, and resulting profits for the upcoming year.

The best starting point is to pull together some of your historical data including your most recent P&L, a list of your top customers, a list of your current employees, and a month-to-month summary of your sales over the past couple of years.  These are key pieces to help you start forecasting your sales and expenses for the next 12 months.  Start at a very high level and set a goal for sales dollars for next year as well as desired profit.  Then you can use these documents to add some details to those goals.

On the sales front you can project out sales by current customers vs. new customers.  You can also look at projected sales from current quotes you have outstanding as well as potential customers you have in the pipeline.  This should make up a good portion of your forecasted sales for the next year.  Whatever the difference between your desired total sales and the details you’ve been able to cobble together in this paragraph will show the desired new sales.  For instance, if your overall sales goal for the year is $1 million and you can see $750,000 in sales from your current customers, outstanding quotes, and pipeline, then you will have to find $250,000 in sales.  You can then pull together a Marketing Plan to show how you will get those new sales.

Usually forecasting expenses is a little easier and should start with going line-by-line through your latest P&L and forecast each item for next year.  We encourage our clients to get their team involved in this process so you can get their best thinking as well as buy-in to this plan which increases the chances of achieving this plan.  During tonight’s show we gave some examples for clients’ of ours and how we guide them through this process.

 

People, Companies and Resources We Mentioned in the Show

Austin Powers International Man of Mystery (http://www.imdb.com/title/tt0118655/)

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How Do You Set Your Selling Price?



MVP guys preparing for another episode of Dirty Secrets of Small Business

Jack Mencini and Adam Sonnhalter of Maximum Value Partners www.maximumvp.com and cohosts of Dirty Secrets of Small Business discuss in this week’s broadcast how to deal with the good problem of having too much potential business. When this “issue” comes up for prospects or clients they know, the MVP coaches will ask the business owner, “How do you set your selling price?”

While most business owners will say they’d kill to have the problem of having too much business, in reality it “kills” them to have to turn away any business. This can be a real problem though for your business as not all customers are created equally. As a small business owner how do you go about setting your selling price? Do you base it on the prices set by your competition? This is probably the most popular answer we hear, but that is not the right answer if you want your business to thrive.

Copying the pricing structure from your competition is a slippery slope for a smaller company. How do you know that your competition is setting their selling price properly? How do you know they are making money at those prices? To simply be at the lowest price point is putting your company on a going out of business curve. Ultimately, that is not the way to do it.

Chances are you won’t have the information to properly evaluate your competition and how they run their business and their cost structure (e.g. their overhead, the equipment they use is it old, new or leased, etc.). All of these things within the competition’s business could be very different from the operations of your business and thus be a bad way to set your selling price. Changing the selling price to be in line with your competition or to try and beat them out of business could be a formula for disaster.

You need to start by looking at all the costs associated with your business to determine a selling price of your goods and/or services and not rely just on the price point that your competition is using. The major components are material, labor, and overhead (sometimes referred to as fixed costs). All three of these need to be factored in when setting your selling prices to help ensure the health and profitability of your business.

Even if you do have a good handle on your true costs, we have found another common mistake is people confusing markups with margins. They are related but have a very different impact on the profitability of your business. It’s important to use margins to set your selling price vs. markups which will erode away your anticipated profitability.

If your selling prices are in need of evaluation and you are mystified and even scared on how to do this, tune into this week’s podcast on iTunes or http://maximumvp.com/dirty-secrets-small-business-radio-show-podcast/   or call Jack or Adam for help with your small business challenges at 877-849-0670.

Jack and Adam also announced that Dirty Secrets of Small Business is making the move to prime time! Starting on May 3, the show will air live on Wednesdays from 7:30 pm (EST) to 8:30 pm (EST) right after Tech Talk on WINT 1330 AM. The move to Wednesday evenings has the small business coaches, as part of the station’s must-listen-to lineup with other business shows scheduled to air in the evening time slots.

Do you have any How Questions of your own to email to Jack and Adam? Do it by sending your questions to radio@maximumvp.com or submit a question on their web site at http://maximumvp.com/how/

If you have a success story or a question you would like to share, email or call (radio@maximumvp.com or 877-849-0670). You can also call in during the show each week during April at noon (EST) – 1:00 pm on WINT 1330 AM, call 440-946-9468 to ask your question to the Maximum Value Partners’ coaches or tweet your question to @MaximumVP.

Do you have any How Questions of your own to email to Jack and Adam? Do it by sending your questions to radio@maximumvp.com or submit a question on their web site at http://maximumvp.com/how/

If you have a success story or a question you would like to share, email or call (radio@maximumvp.com or 877-849-0670). You can also call in during the show each week during April at noon (EST) – 1:00 pm on WINT 1330 AM, call 440-946-9468 to ask your question to the Maximum Value Partners’ coaches or tweet your question to @MaximumVP.

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How Do You Figure Out Your Bonus Pool & How Do You Set Your Selling Price?



In This Episode

In tonight’s episode we continued our discussion from last week on figuring out how much to give your employees for Christmas bonuses and we also started in on a new topic for how to set your selling price.

Since the last show we’ve pulled together a simple spreadsheet to help guide you through how to calculate the bonus pool.  Click here to get the spreadsheet.  Jack also addressed how to decide who gets what part of the pool in terms of a discretionary bonus.  Don’t focus on being equitable, but instead focus on your feel for how well each member of your team contributed to the company’s success this year.  Don’t over complicate things with formulas.

Click Here to Get The Bonus Calculator Spreadsheet

We also started to discuss how to set your selling price.  Unfortunately most small business owners rely too heavily on what their competitors are charging when it comes to setting their selling price.  That’s a good piece of information to have but shouldn’t be the sole criterion to setting your selling price.  If it is, then you will be on a going out of business curve.  Someone will always be willing to go out of business faster than you and undercut your prices as well.

We encourage our business owner clients to instead focus on the true costs of your business when looking to set their selling price.  It’s one of the most strategic things you do as a business owner and can lead to great success or failure in your business.  Don’t fall into the habit of always using price as the weapon to win customers.  We’ll get into it in more detail next week for how to go about setting your selling price.

People, Companies and Resources We Mentioned in the Show

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How Do You Calculate and Figure Out If You Can Afford Those Year-End Bonuses?



In This Episode

At this time of year, it’s always great to take some time and reflect on the blessings we each have in our lives and give thanks. Jack and I are truly blessed to be business coaches and work with some truly fantastic small business owners. We are also blessed to have a business partnership that has lasted for 15 years with very little discord!

It’s also that time of year when business owners (and their teams) start thinking about year end bonuses. The employees think about how big the bonuses will be and the owners will be wondering how can they pay for all those year end bonuses. There is no magic wand or simple formula to follow, but in tonight’s show we walked through an example for how to calculate a bonus pool for your team. A key part of this calculation is to account for things that don’t impact profit but do impact cash flow and can often make it painful to afford paying these bonuses.

With a client we had this week, we were going through some calculations and it turns out that there was no money to pay bonuses, but after a lot of discussion he said he still wanted to find a way to pay some bonuses. So we walked through how he could communicate his decision to his team. At the end of the day, it’s key to explain your thinking to your team because they may not like it, but they will certainly understand it better and in the end respect you.

In tonight’s show we addressed many of these items and shared some of the guidance we provided for our clients. Let us know if you’re wrestling with any of these questions, tweet at us @MaximumVP.

People, Companies and Resources We Mentioned in the Show

National Lampoon’s Christmas Vacation, Clark Griswold, Cousin Eddie

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How Hard is it to Start or Acquire a Business?



In This Episode

You know it’s pretty easy to start a company.  In fact in tonight’s show we talk about how we can set up a company tomorrow to do anything, whether it be sell hamburgers or pizza.  The challenge with running a company is making money vs. losing money.

Unfortunately most folks who get into business don’t understand business. When we talk about business, one of the biggest things is understanding how to make a profit.  Without profits, a business will only last until you run out of money.  Again, losing money isn’t hard.

There are several trends leading to fewer companies starting in the U.S. Lots of folks have been spooked away from starting a business so instead they start to consider taking the route of acquiring a company instead.  There are lots of places to get ideas or find companies to acquire.  Start with sources like the Inc. 500 list (or Inc. 5000) or your local newspaper’s business opportunities section.  Don’t let money, or the lack of money get in the way of buying a company.  What if someone gave you the company?

Get out of your own way and get yourself into business.  In tonight’s show we provide you a lot of ideas, perspective, and inspiration!  That includes folks who already own a company.  Once you step out on your own, you will find out just how good you are.  And you likely won’t be able to work for someone else.

 

People, Companies and Resources We Mentioned in the Show

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How Do I Find & Retain Good People?



In This Episode

If there’s one thing we’ve learned in all our decades running and advising business owners it’s that no one can have true success in their business without good people.  Unfortunately many small business owners have never experienced what a good person can do in their business.

Too many business owners burden their company with family and friends.  Not that there’s anything wrong with family and friends, it’s just hard to be objective when trying to determine if they’re good employees or not.  With current laws in place, it’s no wonder so many small business owners don’t bother looking to hire non-family or friends.  How do you interview someone you don’t know?  How do you avoid asking the wrong questions?

One challenge is knowing where to go find good people.  Do you go to Craigslist?  How about indeed.com or ZipRecruiter.com?  Should I go to a staffing company or use a recruiter? That seems expensive!  There are lots of answers to this perplexing question of how to find and perhaps more importantly, retain those good people.

People, Companies and Resources We Mentioned in the Show

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How do I deal with bad employees and other how questions?



In This Episode

How does delaying on dealing with bad employees harm your business?  There have been lots of stories in the news lately about some bad employees (Kevin Spacey or Harvey Weinstein anyone?).  Chances are you have some too.  Maybe they aren’t sexually assaulting people, but there are lots of things bad employees can do to harm your business and it’s up to you to do something about it.  We spend a lot of time talking with our coaching clients about bad employees and why it’s best to cut ties sooner vs. later.

How do you figure out what to give your team in terms of bonuses for the year?  We have a client who for the first time last year gave their entire team Christmas bonuses. Now it’s become expected.  But it’s the owners’ fault since they didn’t tell the team why they were getting the bonuses.  We are big fans of putting together a pool of money that shares the profits of the company in the form of discretionary bonuses given out by the owners and key managers.

How do you hire somebody one of your new employees referred when that employee is subject to a non-solicitation by a former employer?  One of our clients recently had this situation and when attorneys get involved, it never ends in a win-win situation for anyone.

How do you run a business when you don’t know business?  Especially the numbers?  Most folks start or get into a business because they know and/or like the products or services.  Then they learn the other “stuff” of business.  At some point, usually after a couple of years, the owner realizes that there’s more to this stuff than most people (them included) realize.

 

People, Companies and Resources We Mentioned in the Show

Kevin Spacey (http://www.bbc.com/news/entertainment-arts-41829484)

House of Cards (http://www.imdb.com/title/tt1856010/)

Harvey Weinstein (https://en.m.wikipedia.org/wiki/Harvey_Weinstein)

Jeopardy (https://www.jeopardy.com)

Jim Collins author of Good to Great (http://www.jimcollins.com/article_topics/articles/good-to-great.html)

Mr. Potter from It’s a Wonderful Life (https://en.m.wikipedia.org/wiki/Mr._Potter)

Scrooge (https://en.m.wikipedia.org/wiki/Ebenezer_Scrooge)

Holy War St. Ignatius vs. St. Ed’s (http://www.cleveland.com/hssports/blog/index.ssf/2017/10/st_ignatius_reclaims_no_1_spot.html)

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How Do You Discriminate Between Customers



In This Episode

Owning a small business can be difficult enough without government laws and regulations getting in the way. One of the things we help our business coaching clients focus on is Marketing. It typically starts with a discussion about who is your ideal Target. Who are you trying to go after as a customer?

I recently became aware of a story that happened several years ago about a baker in Colorado who was being accused of violating the state’s anti-discrimination laws because he refused to bake a cake for a same sex couple’s wedding reception. The owner of the bakery, Jack Phillips, said he doesn’t make cakes for events that don’t fit with his religious views of the world and includes things like witches, Halloween, and sexually suggestive images.

So instead of simply moving on to the next bakery, this couple made a post on Facebook, which was picked up by the local news media and has lead to a 5-year legal battle that will be making it’s way to the United States Supreme Court this fall.

So this got us to thinking, why don’t you as a business owner have the right to be particular about who you sell your products or services to? Who should be protected and who shouldn’t? Can’t I discriminate against Ohio State fans since I’m a University of Michigan graduate? Tune in to today’s show to hear our take!

People, Companies and Resources We Mentioned in the Show

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How Do I Deal With An Employee Storming Out and Other Issues?



In This Episode

We’ve had a pretty interesting day with clients who have had a variety of situations we know aren’t unique to them. I got a call on the way to the show today of a client lamenting a long-term employee who stormed out in tears after a run-in with one of the principals of the business. How do you bring that person back into the business?

Another client is dealing with a very unreasonable client who is refusing to pay their latest invoice and making accusations and questioning our client’s integrity. How do you respond when you’re blood is boiling and all you want to do is defend yourself and your team?

What about clients dragging out payments who are hiding behind their awaiting payment from their customers or an insurance settlement? Why should that negatively impact your cash flow?

There are lots of questions and we have lots of answers that we address in today’s show!

People, Companies and Resources We Mentioned in the Show

Saturday Night Live – Donald Trump, Hilary Clinton
Dumb and Dumber
War of the Roses

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